Privacy Policy
This Privacy Policy explains how Home Harmony Reno LLC, doing business as Yard Culture SoCal ("Yard Culture SoCal," "we," "us"), collects, uses and protects your information when you visit our website, contact us through the chat on our website, submit a request form on Facebook or Instagram, or communicate with us by phone, text message or email.
Information we collect
- Information you give us: your name, phone number, email address, zip code, property address, and details about your backyard project and preferred appointment times.
- Communications: records of calls, text messages and emails between you and us.
- Technical information: basic data such as browser type, device and pages visited, collected through cookies and similar tools, and information about which ad you responded to.
How we use your information
- To respond to your request for a free 3D backyard design and in-home consultation.
- To schedule, confirm, remind you of and follow up on appointments.
- To send text messages and emails you have agreed to receive.
- To improve our services, website and advertising.
- To comply with legal obligations.
SMS / text messaging
If you opt in to receive text messages from Yard Culture SoCal, we use your mobile number only to send the messages you agreed to receive. You can opt out at any time by replying STOP, and get help by replying HELP. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service and text message delivery providers, is permitted; all other use case categories exclude text messaging originator opt-in data and consent.
How we share information
We do not sell your personal information. We share information only with:
- Service providers that help us operate our business (for example, our CRM, scheduling, email and text message delivery providers), who may use it only to provide services to us.
- Authorities, when required by law or to protect our rights.
As stated above, mobile numbers and SMS opt-in data are never shared with third parties for their marketing purposes.
Cookies and advertising
We may use cookies and advertising tools (such as those from Meta) to understand how visitors use our site and to measure our ads. You can control cookies through your browser settings.
Data retention and security
We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Your California privacy rights
If you are a California resident, you may request to know what personal information we have about you, ask us to correct or delete it, and opt out of any sale or sharing of personal information (we do not sell personal information). To make a request, email [EMAIL]. We will not discriminate against you for exercising your rights.
Children
Our services are for homeowners and are not directed to anyone under 18. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
Home Harmony Reno LLC, dba Yard Culture SoCal
9815 Romo St, Irving, TX 75063
Phone: 213-787-5224
Email: info@yardculturesocal.com